Rack & Roll

Terms and Conditions

Effective: May 2026  |  hello@rackandroll.co.za  |  www.rackandroll.co.za

Please read these Terms and Conditions before placing an order. By purchasing from Rack & Roll (Pty) Ltd, you agree to the terms set out below. If you have any questions, contact us at hello@rackandroll.co.za before ordering.

 

1. About Rack & Roll

Rack & Roll (Pty) Ltd is a South African company registered and operating from Blythedale Beach, KwaZulu-Natal. We design and sell handcrafted flat-pack storage racks made primarily from Birch plywood and recycled materials.

 

  • Company name: Rack & Roll (Pty) Ltd
  • Trading as: Rack & Roll
  • Physical address: Alray Farm, Blythedale Beach, 4449, KwaZulu-Natal, South Africa
  • Email: hello@rackandroll.co.za
  • Website: www.rackandroll.co.za

 

2. Orders and Payment

Placing an order

When you add a product to your cart and complete checkout on www.rackandroll.co.za, you are making an offer to purchase the selected items at the listed price. Your order is confirmed when you receive a confirmation email from us.

 

We reserve the right to cancel or refuse any order at our discretion — for example, if a product is out of stock or if a pricing error occurred. If we cancel your order, you will receive a full refund within 5 working days.

 

Pricing

All prices on our website are listed in South African Rand (ZAR) and include VAT where applicable. Shipping costs are calculated separately at checkout and are clearly displayed before you confirm payment.

 

We make every effort to ensure prices are accurate. If an error is discovered after you have placed an order, we will contact you before processing. You will have the option to proceed at the corrected price or cancel for a full refund.

 

Payment methods

We accept payment via credit card, debit card, and EFT (Electronic Funds Transfer) through our secure payment gateway. All transactions are processed securely. Rack & Roll does not store your card details.

 

3. Delivery

We deliver nationwide across South Africa. Delivery timeframes and costs are set out in our Shipping & Returns Policy, available at www.rackandroll.co.za/shipping-returns.

 

Risk of loss and damage to the products passes to you upon delivery. We strongly recommend inspecting your order on arrival and reporting any damage to us within 48 hours.

 

4. Products

Flat-pack assembly

Most Rack & Roll products are sold as flat-pack kits that require self-assembly. Installation instructions are included with every product and are also available on the relevant product page on our website. If you are unsure about anything, contact us before assembling — we are happy to send a video walkthrough via WhatsApp.

 

Product descriptions and images

We make every effort to accurately describe and photograph our products. Minor variations in colour, grain pattern, and finish may occur due to the natural properties of Birch plywood. These variations are not considered defects.

 

Product dimensions and specifications are listed on each product page. Please check these carefully before ordering, especially for wall-mounted products where wall space and stud placement matter.

 

Custom orders

Custom or made-to-order products are non-returnable unless they have a manufacturing defect. Custom specifications must be confirmed in writing before production begins. Lead times for custom orders will be agreed with you before payment is taken.

 

5. Returns and Refunds

Our Returns and Refunds policy is set out in full in our Shipping & Returns Policy document, available at www.rackandroll.co.za/shipping-returns. A summary:

 

  • You may return unassembled products in original packaging within 14 days of delivery
  • Assembled, painted, or modified products cannot be returned
  • Defective products are covered under our quality guarantee regardless of assembly status
  • Refunds are processed within 5 working days of receiving the returned item

 

6. Consumer Protection Act (CPA) Compliance

Rack & Roll operates in full compliance with the South African Consumer Protection Act, 68 of 2008 (CPA). Your rights as a consumer include:

 

  • The right to receive goods that are safe, of good quality, and fit for purpose
  • The right to accurate product information and transparent pricing
  • The right to return defective goods and receive a repair, replacement, or refund
  • The right to fair, honest dealings at all times

 

If you believe your consumer rights have not been upheld, you may contact the National Consumer Commission at www.thencc.org.za.

 

7. Intellectual Property

All content on www.rackandroll.co.za — including product names, descriptions, photographs, designs, and the Rack & Roll brand identity — is the property of Rack & Roll (Pty) Ltd. You may not copy, reproduce, or use any of this content without our written permission.

 

8. Limitation of Liability

Rack & Roll is not liable for any indirect, incidental, or consequential loss arising from the use of our products, beyond what is required by South African law. Our total liability to you in any circumstances is limited to the amount you paid for the relevant product.

 

Nothing in these terms limits your statutory rights under the Consumer Protection Act or any other applicable South African legislation.

 

9. Privacy and Your Personal Information

We collect and process your personal information (name, email, delivery address, and payment information) for the purpose of fulfilling your order and communicating with you about it. We do not sell or share your personal information with third parties for marketing purposes.

 

Rack & Roll complies with the Protection of Personal Information Act, 4 of 2013 (POPIA). For full details on how we handle your personal information, see our Privacy Policy at www.rackandroll.co.za/privacy-policy.

 

10. Website Use

www.rackandroll.co.za is operated by Rack & Roll (Pty) Ltd. We do our best to keep the site accurate and up to date, but we cannot guarantee the site will be error-free or always available. We are not responsible for any loss caused by temporary unavailability of the website.

 

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be published on our website with the effective date shown at the top. Continued use of our website or placing an order after an update constitutes acceptance of the revised terms.

 

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes that cannot be resolved between us directly will be subject to the jurisdiction of the South African courts.

 

Contact and Complaints

If you have a question, concern, or complaint, please contact us first — we genuinely want to resolve things quickly and fairly.

 

  • Email: hello@rackandroll.co.za
  • WhatsApp: see our Contact page at www.rackandroll.co.za
  • Response time: within 1 business day during office hours (Mon-Fri, 8am-5pm SAST)

 

Thank you for supporting a proudly South African, family-run business.